Customer Care
Welcome to Damned Bones! Kindly read through the following before placing your order. By placing an order, you agree to be bound by the following terms and conditions. Damned Bones reserves the right to make changes to the terms and conditions. All images on this website belong to Damned Bones and cannot be used without permission. Damned Bones puts in maximum effort to ensure that items are represented as accurately as possible. If you have any questions before ordering, please email your queries to [email protected]. Happy shopping!
ORDERING
Kindly place your orders through our Order Form.
Customers will receive an invoice from us indicating your order details and payment instructions. Upon receiving the invoice, kindly check that the details are correct and proceed to make payment within a 24 hours timeframe (for ibanking / ATM users). After payment has been made, kindly drop us an email with the payment details.
PAYMENTS
All prices stated on the website are in Singapore Dollars. They are final and non-negotiable. There are two ways to make payment. Please note for ATM / Ibanking transaction, payments have to be in by 24 hours upon invoice receive else void. Should there be a need to increase payment timeframe please drop us an email at [email protected] upon payment received.
- ATM Transfer
Make the bank transfer to :
POSB Savings Account 249-33842-7
Please be reminded to retain the receipt, take a snapshot and email it back to us for payment confirmation - Banking Via the internet
Make the bank transfer to :
POSB Savings Account 249-33842-7
1. Amount transferred
2. Date of transfer
3. Reference no/ Photo of Receipt ** IMPORTANT ( Please attach a snapshot of your receipt and keep the receipt until item has been received. We WILL NOT entertain payments without receipt snapshots)
4. iBanking nick
POSTAGE CHARGES
Local
- Normal Mail
From $1.50 - $3.35 depending on the weight and size of the parcel. Please note that a Registered Article (RA) number is not available and TheCurtainCall will not responsible for the lost of normal mails. - Registered Mail
From $3.50 - $5.50 depending on the weight and size of the parcel. A Registered Article (RA) number for you to verify the status of your mail via Singpost.
We mail out parcels on Tuesday, Wednesday, Thursday and Saturday. All parcels are mailed out via Singpost.
Expected Time Frame:
- Singapore Normal mail: 4 -6 working days
- Registered mail: 3 -5 working days
NON-EXCHANGEABLE / NON-REFUNDABLE POLICY:
- Strictly no exchange/refunds will be entertained due to colour differences. Do give allowance to some differences in colours/shades due to studio lightings and differences in screen resolutions.
- Strictly no exchange/refunds will be entertained as all items are checked and wrapped nicely in clear plastic bags prior to mailing
- Damned Bones is not responsible for the damage caused by Post Office's rough handling and no exchange/refund will be made
- For case-basis exchange/refund, no refunds will be made for products that are still available
- Exchange/refund will only be applicable within the first week from date of purchase
- During exchange/refunds, item has to reach us within 5 maximum days after we are notified of the problem.
- Returned item must be brand new/in the original state, otherwise an exchange/refund will be ignored and returned item will be sent back within 3 working days via normal mail.
- We are not liable for any lost mails in the exchange/refund process.
For more assistance/enquiries, do drop us an email: [email protected]